Select Page

Contact

We Would Love To Hear From You!

For any questions or concerns contact via email. We will try to respond within 24 hours Monday-Friday

12 + 11 =

Frequently Asked Questions

Production and Shipping

Invisible - Don't add text here
What does “hand stamped” mean?

Hand stamped means that each design or letter is stamped individually with the use of a hammer and metal stamp. You can expect slight variation from any photo on my site. Although the letters may not be perfectly straight or spaced, I try my very best to line up and stamp the letters as straight and even as possible.

What is your production time?

Orders take approximately 10-12 days to make, although this is subject to change with a high order volume.

How much is shipping?

Shipping is $3 flat rate. If you spend over $65 you will receive free shipping.
Bulk orders over 20 items will be charged $8 flat rate.

How long does shipping take?

All orders are shipped via USPS with tracking numbers. Items ship first class and typically take 3-5 days.

Do you do custom orders?

Depending upon the request, I may be able to do a custom order for you. Additional Options to already listed products may be available upon request (i.e. longer chain, different font option, etc). Requests can be made via email.
Depending upon the request, I may be able to do a custom order for you. Requests can be made via email.
If you want a specific design stamp that you don’t see on my site, I can order the new stamp for a $4-$7 fee. Send me an email to make arrangements for the new stamp to be purchased.

Discounts, Returns, and Exchanges

Invisible - Don't add text here
Do you give discounts on bulk orders?

Yes. If you purchase 12+ of the same item, you will receive a 15% discount off your total. If you purchase 20+ of the same item, you will receive a 20% discount off your total. Discounts are not given on top of any site sale pricing.

What is your return policy?

All items are personalized/custom and cannot be returned.

Can I exchange my chain length?

If the item has not been worn, you can make an exchange for a different length. You will be responsible for shipping the piece back to be rechained, along with the shipping fee to send it back to you. To have your chain replaced, contact me via email.

What if my ring doesn’t fit?

The thick wrap ring and skinny wrap ring are slightly adjustable, but the skinny triple wrap ring is not adjustable.
If your ring doesn’t fit, you may send it back to be resized (shipping fees will apply). However, please note that this will however affect the word placement and it may no longer be centered.

Do you offer any type of warranty?

All of the necklaces and chain bracelets come with a 60 day warranty for any chain or clasp defects. If your chain or clasp breaks after the 60 day period has come to an end, contact me for possible replacement at a low cost. The warranty does not cover negligence of the wearer (e.g., child tugging, getting caught on shirt, etc.).

Jewelry Care & Metal Questions

Invisible - Don't add text here
Will the aluminum turn my skin green?

No. All of our metals are high quality and will not turn the skin green.

How do I care for my jewelry?

Store your jewelry in a dry, air-resistant space (e.g., plastic baggie, box it shipped in, or jewelry box). Do not store your jewelry in the bathroom.
Aluminum and gold-filled pieces will not tarnish or chip, and can be cleaned with a non-abrasive soft cloth. Occasionally wipe clean with a damp cloth to remove dead skin and any other dirt accrual.
Sterling silver naturally tarnishes over time due to various factors including (but not limited to) moisture and humidity. Some lotions and oils can cause your pieces to tarnish even quicker. To remove tarnish and oxidation, wipe clean with a mild abrasive jewelry cloth or a gentle microfiber cloth.

Can you stamp on the back of the piece?

The aluminum rings, bracelets, tie bars, and keychains can be stamped on both sides. The necklaces and chain bracelets cannot be stamped on both sides, as it is a thinner metal and stamping on both sides mars the metal and takes away the beautiful finish.

The dark color came out of my jewelry. Is there a way to fix it?

Unfortunately, over time the blackened color may wear out. To avoid fading, keep your products away from moisture. For example, remove rings and bracelets prior to washing hands, do not wear jewelry while swimming, etc.
To add black back into your product, simply use a felt marker to fill it in. After the marker is dry, use a small amount of rubbing alcohol on a soft cloth to remove the excess marker from the top of the piece. The stamped areas should remain dark.

Does your jewelry contain nickel?

All of our products are 100% nickel free.